Welcome your customers with 'Hello'

Not 'Who Are You?'



General Mortgage is confident that they are talking to Lucas and the call is not being spoofed; they don’t need to ask the traditionally cumbersome Knowledge-Based-Authentication (“KBA”) questions


Using Payfone, General Mortgage’s Fonebook already knows about the phone number change and is able to say “Hi Lucas, we noticed you changed your phone number. Would you like us to update your records? How else can we help you today?”


Lucas couldn’t be happier. He has completed the task and is back to his day after only a few minutes

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  • Configurable Enrollment Rules
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