Alleviate customer frustrations with easy-to-use Instant Links
That are also a million times more secure
Let’s see Eva's experience in action
Before Eva tries the new website experience, Payfone works in the background to create a Fonebook for Money Advisors using Configurable Enrollment Rules
The mobile number Eva provided when she enrolled has been verified as her current mobile phone number
Now when Eva navigates to Money Advisors on her laptop, she sees a new option to log in with a mobile phone number
Eva types in her mobile phone number and Payfone sends her an SMS with an Instant Link; Eva clicks the link on her phone
The next screen that pops up advises Eva that she can return to her laptop
Money Advisors asks one additional security question, and then Eva is instantly logged into her brokerage account. She's thrilled that she was able to avoid the dreaded "Forgot Password" process.
Did You Know?
- This experience can also be enabled in a mobile app or mobile browser. In those scenarios, no SMS is required since the authentication happens silently behind the scenes.
- This experience can also be enabled in messaging apps such as WhatsApp and Snapchat, as well as on laptops and tablets.
- If Eva’s number is not verified behind the scenes into Money Advisors’ Fonebook, Eva would just go through the Business as Usual process and would need to add her mobile phone number manually.
- One critical issue with providing consumers the option to use traditional two-factor authentication for additional security is that, given the choice, many users don’t enable it. Even worse, fraudsters will phish login credentials and then setup two-factor authentication with a mobile phone number that they have possession of, which negates the security of two-factor authentication and in effect locks the victim out of their own account.
- With Configurable Enrollment Rules and Trust Score, Payfone can now authenticate every login and every digital engagement for every end-user, creating a VIP lane for the legitimate. Known and suspected fraud, as well as unknown cases are delineated for further inspection using step-up authentication processes
Creating an account is a snap. Get access to:
- Product Manager Resources
- Developer Resources
- Info-Sec Resources
- Implementation Guides
- Call Flows
- Data Coverage Stats
- Configurable Enrollment Rules