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Powerful Solutions Create Trusted Digital Experiences

Through the Payfone Trust Platform, we provide a powerful foundation that helps enterprises create effortless digital customer experiences across all channels.

Accurate contact information is critical to drive customer trust and engagement. Most companies have valid mobile numbers for only 30%-40% of their customers.

All companies currently face the following challenges:

  • identity verification

    No mobile number.

    You don’t have a mobile number for your customer at all.

  • identity verification

    Valid or invalid?

    There is no way to know whether the phone number you have is still valid.

  • identity verification

    New phone number.

    50 million Americans change their phone numbers each year.

 

Engage with your customers effectively & confidently by knowing you have their most accurate mobile phone numbers. The Payfone Trust Platform empowers forward-looking enterprises to:

  • identity verification

    Verify

    Verify your existing customer information to ensure that you can engage with them more effectively and without violating TCPA regulations.

  • identity verification

    Append

    Append missing information to build more complete digital identities for close to 90% of customers.

  • identity verification

    Create

    Create a powerful registry of tokenized IDs for all of your customers that eliminates the need to pass personal information each time you interact with them.

Powerful Solutions for Every Channel

Proven results for leading enterprises.

One of the East Coast’s largest health plans was launching an initiative to improve member engagement but found that they had less than 30% confirmed contact information, which prevented them from contacting the majority of their members over digital channels such as text and voice calls.

Solution

The solution selected for the Top Health Plan was the Payfone Trust Platform.

Results

Payfone increased verified contact information to 96.6% of members. As a result, the client decided to add on Mobile to unlock new use cases including frictionless login and passwordless login.

A Tier-1 bank was experiencing issues with ANI-spoofing in their call center. The increased fraud was forcing them to use cumbersome identity verification processes that resulted in a drastic drop in customer satisfaction.

Solution

The solution for the Tier 1 Bank was the Payfone Trust Platform & Call.

Results

Payfone was able to detect 100% of ANI-spoofed calls while also allowing call center agents to greet customers by name instead of subjecting them to knowledge-based authentication questions. This reduced call center OPEX by $1.20per call.

A leading cryptocurrency exchange wanted to protect against account takeover attacks but found that hackers were able to bypass SMS one-time passcodes. They also wanted to improve the customer experience by eliminating one-time passcodes for both their mobile app and PC login flows.

Solution

The solution for the Cryptocurrency Exchange included the Payfone Trust Platform, Mobile, and Web.

Results

Payfone replaced SMS OTPs for both mobile app and PC login flows with our frictionless login technology, resulting in an improved customer experience and a 99% decrease in account takeover attacks.

Let us help you reach your goals with an innovative Trust Platform that enables you to extend faster, frictionless and fraud-free experiences to all of your customers.

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